Remote Software Engineer, Infrastructure/Back-end

Description:

• Kustomer is an industry-leading conversational CRM platform that enhances customer experiences through intelligent tools like AI and Automation.
• The company empowers businesses to operate efficiently and deliver personalized service across various channels.
• As a Software Engineer, you will build systems and abstractions used by teams across the company.
• You will join the Foundation team, focusing on improving developer experience, application observability, and designing architectural changes in critical backend components.
• Responsibilities include backend systems (75%) and infrastructure (25%), which may vary based on various factors.
• Key tasks involve analyzing, designing, developing, maintaining, and improving software infrastructure to expand automation capabilities.
• You will improve development testing efficiency, measure and report on scalability, performance, and availability, and respond to on-call alerts.
• You will lead large-scale system migrations and participate in cross-team initiatives to drive engineering best practices.
• Collaboration with the InfoSec team is essential to ensure compliance, observability, and automation for platform security.

Requirements:

• A Bachelor's degree in Computer Science, Computer Engineering, or a relevant technical field, or equivalent practical experience is required.
• A minimum of 8 years of experience in building and managing large-scale, highly available, distributed web applications is necessary.
• Mastery of a high-level programming language such as Go, Python, or JavaScript is required.
• Experience with large complex database migrations and sharding/partitioning strategies is essential.
• Candidates must have experience designing distributed systems and using observability tools like ELK, Prometheus, or Coralogix.
• Nice to have: GitHub activity showing relevant contributions, knowledge of multiple programming languages, experience with Infrastructure as Code (IaC) tools like Terraform, and experience creating SLAs, SLOs, and SLIs.

Benefits:

• Kustomer offers competitive salaries and stock options.
• The company provides 100% healthcare coverage and a 401K plan.
• Employees receive WiFi and mobile reimbursement.
• A generous vacation policy is included to promote work-life balance.
• Kustomer is committed to diversity and inclusion, creating an environment where everyone can thrive and feel a sense of belonging.