Description:

Kustomer is an industry-leading conversational CRM platform that enhances customer experiences through intelligent tools like AI and Automation.
The company empowers businesses to operate efficiently and deliver personalized service across various channels.
As a Software Engineer, you will build systems and abstractions used by teams across the company.
You will join the Foundation team, focusing on improving developer experience, application observability, and designing architectural changes in critical backend components.
Responsibilities include improving database sharding strategies, event bus performance, scaling search systems, and reducing end-to-end latency.
The role consists of 75% backend systems work and 25% infrastructure tasks.
You will analyze, design, develop, maintain, and improve software infrastructure to enhance automation capabilities.
You will participate in cross-team initiatives to drive engineering best practices and conduct code and architecture reviews.
Collaboration with the InfoSec team is essential to ensure compliance, observability, and automation for platform security.

Requirements:

A Bachelor's degree in Computer Science, Computer Engineering, or a relevant technical field, or equivalent practical experience is required.
A minimum of 6 years of experience in building and managing large-scale, highly available, distributed web applications is necessary.
Mastery of a high-level programming language such as Go, Python, or JavaScript is required.
Experience with large complex database migrations and sharding/partitioning strategies is essential.
Candidates must have experience designing distributed systems and using observability tools like ELK, Prometheus, or Coralogix.
Nice to have: GitHub activity showing relevant contributions, knowledge of multiple programming languages, experience with Infrastructure as Code (IaC) tools like Terraform, and experience creating SLAs, SLOs, and SLIs.

Kustomer offers competitive salaries and stock options.
The company provides 100% healthcare coverage and a 401K plan.
Employees receive WiFi and mobile reimbursement.
A generous vacation policy is included to promote work-life balance.
Kustomer is committed to diversity and inclusion, creating an environment where everyone can thrive and feel a sense of belonging.