Remote Software Engineer - NLU

Description:

• Cognigy is transforming the customer service industry with its advanced AI Agent platform for enterprise contact centers.
• The role of Software Engineer - NLU is available on-site in Düsseldorf or remote in Germany.
• The engineering department consists of cross-functional, verticalized development teams focused on continuous improvements and new product development.
• Responsibilities include developing software solutions that meet customer needs, creating high-quality and maintainable code, and ensuring the codebase is tested and secure.
• The engineer will profile and benchmark the codebase, ensure operational excellence through monitoring and testing, and provide guidance to junior developers.
• The position requires collaboration with cross-functional teams and making informed decisions on software solutions.

Requirements:

• Candidates must have at least 5 years of experience in backend software development.
• Experience in writing well-tested and high-quality code is essential.
• Proficiency in Python and Typescript is required, with additional experience in Golang being a plus.
• Familiarity with message brokers such as RabbitMQ is necessary.
• Knowledge of Machine Learning Theory, including SVMs, Neural Networks, and LLMs, is required.
• Experience with Natural Language Processing (NLP) and Natural Language Understanding (NLU) is essential.
• Candidates should have experience with Kubernetes and ideally be familiar with writing Helm charts.
• Familiarity with databases such as MongoDB and Redis is required.
• Experience with monitoring tools like Prometheus and Grafana is necessary.
• Candidates should be open to learning various programming languages and passionate about sharing best practices.

Benefits:

• Cognigy offers an attractive and performance-oriented salary.
• A company pension scheme is provided.
• Employees receive 25 days of paid leave, plus 5 floating days, and public holidays.
• There is a unique opportunity to help shape the company with minimal hierarchy.
• Flexible working options are available.
• The company hosts colleague recognition, reward, and celebration events.
• A global Employee Assistance Program is offered.
• Employees receive a ClassPass membership for access to fitness and wellness experiences.
• Ongoing learning and development opportunities, including LinkedIn Learning, are provided.
• Employees are granted one paid ‘Giving Back Day' each year to volunteer for a charity or community activity of their choice.
• A subscription to the Calm app is provided for employees and five friends/family members, offering access to guided meditation and wellness resources.