Remote Software Engineer, Platform

Description:

• As a Platform Engineer at Lucidworks, you will be responsible for ensuring the reliability, availability, security, and performance of critical systems and services.
• You will collaborate with cross-functional teams to design, build, and maintain robust, scalable, and efficient infrastructure.
• Your role will empower engineers by building tools that enable them to take full ownership of their deliverables.
• You will define SLOs and monitor platform reliability and performance against these objectives in collaboration with multiple product development teams.
• You will design, implement, and maintain monitoring and alerting solutions to detect and respond to incidents promptly.
• Conducting post-incident reviews (PIRs) to identify root causes and recommend preventative measures will be part of your responsibilities.
• You will work with multiple teams to plan for capacity needs, including forecasting resource requirements and scaling infrastructure as necessary.
• Identifying areas for improvement and driving initiatives to enhance the reliability and efficiency of the SaaS platform will be essential.
• Acting as a bridge between multiple teams, you will share knowledge and best practices as an advocate and enabler of site reliability engineering throughout the organization.
• You will strive to optimize engineers’ efficiency by developing tools and processes that make things scalable and repeatable.
• Aiming for complete automation in your work and leading developers to build scalable production solutions will be a key focus.
• Additional duties may be assigned as needed.

Requirements:

• A Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent real-world experience is required.
• You must have 5+ years of professional experience as a Platform Engineer or in a similar role within a production environment.
• Knowledge of infrastructure provisioning tools like Terraform and a commitment to the infrastructure-as-code (IaC) approach is necessary.
• Strong problem-solving skills and the ability to think critically in high-pressure situations are essential.
• An enthusiastic, go-for-it attitude is required; you should be proactive in fixing issues when they arise.
• You should have a strong urge for delivering quickly and effectively, with the ability to iterate rapidly.
• Being resourceful and willing to jump in, be agile/flexible, and leverage existing resources to accomplish goals is important.
• You must be a team player, confident in collaborating with a diverse community of people and personalities across various backgrounds.
• Strong verbal and written communication skills are required.
• Empathy and care for all stakeholders of Lucidworks, including employees, customers, partners, and guests, are essential.
• The ability to handle confidential information is necessary.

Benefits:

• The salary range for this position is $130,000 - $160,000 a year, which may include multiple levels based on interview performance and experience.
• Your total rewards package may include a discretionary variable bonus, top-notch medical, dental, and vision coverage.
• A variety of voluntary benefits will be available to you.
• You will enjoy a generous PTO policy and various leave policies.
• Additional region-specific benefits may also be included in your compensation package.