Remote Software Engineer, SRE (Senior/Staff levels)

Description:

• Kustomer is an industry-leading conversational CRM platform that enhances customer experiences through intelligent tools like AI and Automation.
• The company empowers businesses to operate efficiently and deliver personalized service across various channels.
• Kustomer was founded in 2015 and has raised over $200M in funding, with Meta acquiring the company in 2022.
• The role of Site Reliability Engineer involves building systems and abstractions for teams across the company.
• Responsibilities include maintaining cloud infrastructure security, capacity planning, optimizing CI/CD processes, and managing on-call best practices.
• The position is part of the Foundation team, focusing on continuous improvement and impactful feature delivery.
• Key tasks include automating deployment environments, improving development testing efficiency, and leading large-scale system migrations.
• Collaboration with the InfoSec team is essential to ensure compliance and security of the platform.

Requirements:

• A Bachelor's degree in Computer Science, Computer Engineering, or a relevant technical field is required.
• Candidates must have 8+ years of experience in building and managing large-scale, highly available, distributed web applications.
• A working understanding of high-level programming languages such as Go, Python, JavaScript, or Bash is necessary.
• Strong AWS experience in managing infrastructure securely and automatically is required.
• A solid background in Linux/Unix, networking, HTTP/2, DNS, and REST is essential.
• Experience with managing large databases and search systems like Elasticsearch is needed.
• Candidates should have experience with infrastructure as code and managing Terraform configurations.
• Familiarity with observability tools such as ELK, Prometheus, or distributed tracing is required.

Benefits:

• Kustomer offers competitive salaries and stock options to its employees.
• The company provides 100% healthcare coverage and a 401K plan.
• Employees receive reimbursement for WiFi and mobile expenses.
• Kustomer has a generous vacation policy to promote work-life balance.
• The company is committed to diversity and inclusion, creating an environment where everyone can thrive.