Description:

Solutions Engineers at Okendo work closely with customers and internal teams to understand, scope, and build customized software solutions for Okendo’s e-commerce merchants.
You will become a highly knowledgeable product and integration expert and work directly as an engineer to build and deliver technical solutions.
You will provide technical expertise during the pre-sale process to support the sales and expansion teams, focusing on API, onboarding, security, and customer data.
Post-sale, you will support the success team as the technical Subject Matter Expert (SME) by answering questions and designing solutions regarding custom functionality, custom reporting, data migration, enterprise plan development, and escalated support tickets.
Collaborate with tech and agency partners to understand, evaluate, scope, and develop custom functionality for third-party tech integrations.
Develop and maintain an in-depth understanding of Okendo’s products, code base, and integrations through internal training and independent research.
Partner with prospects and customers to understand their requests and gather technical requirements to recommend solutions that address their needs.
Build relationships with key customer stakeholders by serving as a technical liaison from pre-sales to post-sales.
Collaborate with the Product and Engineering teams to communicate customer and prospect feedback, product bugs and gaps, and build custom solutions for strategic accounts.

Requirements:

You must have at least 3 years of experience as a software developer.
Intermediate to advanced expertise with the tech stack: Typescript, HTML/CSS, Javascript, Node, React, Angular, and AWS is required.
Knowledge of the Shopify environment, Shopify Liquid, and Shopify’s API is necessary.
You must possess strong interpersonal skills and be comfortable interfacing with both customers and internal staff from around the globe.
Initiative is essential; you will be required to manage projects independently in a waterfall environment and deliver projects within a reasonable timeline.
Creative and critical thinking skills are needed to unlock the full potential of how Okendo’s product and integration stack can be used to solve complex issues.

You can work remotely in Australia.
The position offers 12 weeks of Paid Family Leave at 100%.
You will gain exposure to the biggest and best eCommerce brands globally.
A stipend for office set-up is provided.
There are opportunities for training and development.
The company has a data-backed and competitive compensation strategy.
You will receive 4 weeks of annual leave and 11 paid public holidays.
Sick and carer’s leave, as well as compassionate and bereavement leave, are included.