Description:

Canonical is a leading provider of open source software and operating systems, particularly known for its platform, Ubuntu.
The company serves a global clientele, including major public cloud and silicon providers, and is recognized for its innovative contributions to various sectors.
The Software Support Engineer role involves working with Linux-based infrastructure and applications across all layers of the stack, including bare metal, virtualization, containerization, storage, networking, OpenStack, and Kubernetes.
The position requires troubleshooting and resolving complex customer issues related to Ubuntu and other open source software.
Engineers will develop bug fixes, backport patches, and engage with upstream communities to ensure software quality.
The role is remote, with occasional international travel (up to 10%) for team meetings and events.

Requirements:

Candidates must have an exceptional academic track record and a background in Computer Science, STEM, or a similar field.
Experience with Linux and open source software is essential.
Proficiency in at least one programming language such as Python, Go, C, or C++ on Linux is required.
A strong desire to learn new technologies and tackle challenging issues is necessary.
Willingness to travel up to four times a year for internal events is expected.

Canonical offers a distributed work environment with biannual team sprints in person.
Employees receive a personal learning and development budget of USD 2,000 per year.
There is an annual compensation review and performance-driven bonuses.
Additional benefits include annual holiday leave, maternity and paternity leave, and access to an Employee Assistance Programme & Wellness Platform.
Employees have opportunities to travel to new locations for team events and receive travel upgrades for long-haul company events.