Description:

Prophecy is a data copilot company that helps Fortune 500 enterprises accelerate AI and analytics by delivering clean, trusted, and timely data.
The company enables all data users to develop, deploy, and observe data pipelines on cloud data platforms.
The role is for a Solution Architect, which is an opportunity to be an early engineer in a high-growth startup.
The position involves troubleshooting and resolving complex customer issues related to the Prophecy IDE.
Responsibilities include assisting with third-party integrations, reproducing customer bugs, setting clear expectations with customers, and providing best practices guidance.
The role requires delivering proactive suggestions for improving performance and efficiency in customer environments.
The candidate will need to demonstrate ownership and coordinate with engineering for timely resolution of customer issues.
Participation in the creation and maintenance of company documentation and knowledge articles is expected.
The position also involves supporting customers via chat, email, and video conference.

Requirements:

A minimum of 4 years of experience troubleshooting and supporting B2B large enterprise applications is required.
Advanced skills in Spark and strong experience in production issue resolution are necessary.
Candidates must have experience in managing all aspects of ETL, including development, bug fixing, monitoring, and debugging of jobs.
Expertise in Spark architecture and experience with Databricks/Snowflake environment configuration and management is essential.
Familiarity with Git and CI/CD technologies is required.
Technology experience in SQL, Databricks, Hadoop, and Spark is necessary, along with experience in tools like Snowflake, BigQuery, Azure, and CDP.
Candidates should have hands-on technical support experience and ensure SLAs are achieved while seeking improvements in product delivery.
Excellent verbal and written communication skills in English are mandatory.
The ability to simplify complex technical concepts for stakeholders is required.
A creative attitude toward problem-solving and an entrepreneurial spirit are essential.
A Bachelor's Degree in Computer Science or an equivalent field is required.

Prophecy covers 99% of employee health insurance and 75% for dependents.
The company offers very competitive compensation.
Employees receive $200 per month towards wellness activities, classes, gyms, massages, and facials.
Employees can celebrate their birthday and anniversary with a day off.
Flexible PTO is provided.
Prophecy offers a $500 professional development reimbursement every year.
Company-sponsored Long Term Disability and Life Insurance are included.
Flexible spending accounts (FSA/HSA) are available.
Employees have the opportunity to have their fingerprint on an innovative platform and enjoy end-to-end ownership of their projects.
Additional benefits and perks may vary by country.