Description:

Thunder is seeking a Solution Architect specializing in Salesforce Field Service and Service Cloud to work remotely in the United States.
The Solution Architect will collaborate with customers' technology and business stakeholders to develop a scalable Salesforce architecture, vision, and strategy that enables best-in-class business outcomes.
This role serves as a liaison between the client and the Thunder team, translating client requirements into the architecture for key client needs.
The Solution Architect will validate the correct resources for the project, map business functional requirements to system/technical requirements, and ensure alignment of planning and solutions with the client’s business goals.
Responsibilities include leading Salesforce Field Service and Service Cloud solution design and implementation, providing CRM domain expertise, and leading client architecture initiatives from inception to completion.
The Solution Architect will partner with the Sales team during client discovery to estimate the technical level of effort for the scope of work sold.
The role involves owning the overall health of on+offshore project teams and championing the adoption of reusable architecture assets to improve efficiency.
Documentation to aid in the understanding of existing architecture solutions will also be produced, along with owning the overall execution of implementation deliverables and quality assurance.

Requirements:

Candidates must have 4-6+ years of consulting experience within the Salesforce ecosystem.
A minimum of 2-3+ years of solution design experience with Salesforce Field Service and Service Cloud is required.
The Salesforce Service Cloud Consultant Certification is mandatory.
The Salesforce Certified Field Service Consultant certification is highly preferred.
A foundational understanding of the Field Service Object Model, including Work Orders and Service Appointments, is highly preferred.
Field Service Industry experience as a Dispatcher, Technician, or managing a Field Service Organization is highly preferred.
Experience with Field Service scheduling and optimization logic/principles is preferred.
Significant experience across the Salesforce suite of products, including Sales Cloud, Marketing Cloud, and/or Experience Cloud, is preferred.
Candidates should have experience solutioning on the Salesforce platform for a variety of clients, including enterprise-level clients.
Comprehensive knowledge of software, applications, and platforms, along with a working knowledge of business modeling, governance, and operations, is required.
Strong skills in business processes, process documentation, and process improvement are necessary.
Active Salesforce certifications and a willingness to achieve additional certifications on emerging technologies as required for the role are expected.

Thunder promotes a remote-first culture, allowing employees to work from various locations across the United States and beyond.
The company values intellectual curiosity, collaboration, and solution-oriented teamwork, fostering an environment where employees can partner to deliver great work for customers.
Employees are encouraged to roll up their sleeves to solve problems and refine processes, contributing to the company's growth and success.
Thunder is committed to building a diverse and inclusive workforce, encouraging individuals from underrepresented groups to apply even if they do not meet 100% of the qualifications.