Remote Solution Engineer

Description:

• Smeetz is seeking a Solution Engineer to join our team dedicated to revolutionizing visitor attractions' sales and revenue optimization.
• As a unified commerce SaaS platform powered by AI, we offer attractions like theme parks and museums an all-in-one solution for product management.
• The role involves providing advanced technical support (L2 and L3) to end-users, collaborating with developers and the customer service team for issue resolution.
• Responsibilities include issue handling, collaboration with development, daily meetings with the customer service team, upholding KPIs and SLAs, collaborating with account managers, continuous learning, and documentation.

Requirements:

• Must have an excellent command of English, with French being a plus.
• Bachelor's degree in Computer Science required.
• Experience in web development, data management, and debugging.
• Solid understanding of technical troubleshooting, especially in L2 and L3 support.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively with cross-functional teams and eagerness to contribute to process automation and software improvement.

Benefits:

• Opportunity to grow in a fast-growing scale-up environment.
• Flexible work hours and remote work option available.
• Work in a highly performance-driven environment.
• Vibrant and inclusive work environment where your voice matters.
• Recognition and rewards for successes with increased earning potential and ownership responsibilities.