Remote Solution Engineer

Description:

• Improvado is an AI-powered, unified platform designed for marketing teams in medium to large-scale enterprises and agencies, focusing on automating complex marketing intelligence and reporting.
• The Solution Engineer will work with Sales, Customer Success, and Engineering teams to develop creative solutions for client needs.
• This role requires a motivated individual with experience in customer-facing roles and a strong curiosity for technology.
• The Solution Engineer will demonstrate technical expertise in sales presentations, product demonstrations, customer training, technical onboarding, RFPs, and RFIs.
• Responsibilities include understanding the processes, pains, needs, and wishes of prospects and customers, and communicating with them via email, chat, or video calls.
• The role involves identifying the best configuration options for clients and explaining features and releases.
• Collaboration with the Engineering team is essential to influence the product roadmap based on market and customer requirements.
• The Solution Engineer will act as a subject matter expert on Improvado’s platform and provide consultative guidance on technical deal strategy.
• They will ensure successful Proof of Concepts, Trials, and Onboarding for customers and represent customer feedback to Product and Engineering teams.
• Strong business acumen is required to understand and communicate business requirements and solution strategies.

Requirements:

• Moderate SQL knowledge is required.
• A minimum of 3 years of experience in a SaaS environment is necessary.
• Candidates should have at least 3 years of experience in Technical Pre-Sales, Sales Engineering, IT Project Management, or software engineering.
• A solid understanding of the digital advertising, ad-tech, and mar-tech space is essential.
• Experience as a client-facing Solution Engineer in a sales environment is required.
• Superior communication and strong listening skills are necessary.
• An understanding of working with large amounts of data and the ability to structure information and technical requirements is important.
• Knowledge of APIs, Relational Databases, and Cloud Architecture is required.
• Experience with ETL processes and data warehouses is necessary.

Benefits:

• The position offers a remote-first work environment.
• Competitive compensation is provided, along with stock options.
• Medical and dental benefits are included.
• A 401K plan is available for employees.
• Unlimited Paid Time Off (PTO) is offered.
• Paid holidays are included in the benefits package.
• Professional development reimbursement is provided to support employee growth.