Description:

Tavus is seeking a Solution Engineer who is fast-moving, efficient, and dedicated to building solutions and unblocking customers.
This role goes beyond typical support; it involves helping both self-serve developers and enterprise customers integrate and scale with AI-powered APIs.
The engineer will need to balance speed of resolution with quality of response to ensure user success.
Responsibilities include diagnosing and solving issues quickly, improving documentation, and collaborating with engineering to address root problems.
The role also involves creating developer resources, such as sample code, and optimizing processes for efficiency.
The engineer will empower developers by guiding them from their first API call to full-scale deployment.
The position requires a strong engineering background, a customer-first mindset, and the ability to handle multiple projects simultaneously.

Requirements:

Candidates should have strong development experience or the ability to demonstrate such experience through practical skills.
The ability to manage multiple clients, projects, and issues without oversight is essential.
A customer-obsessed mindset is required, with a focus on enhancing the developer experience and solving problems quickly.
Candidates must be able to translate complex technical issues into simple, clear explanations.
A scrappy, solution-driven approach is necessary; candidates should be proactive in fixing issues rather than just reporting them.
Proficiency in JavaScript/TypeScript, Python, or similar languages is required, along with comfort in working with APIs, webhooks, and debugging technical integrations.
Experience with AI/ML models or video processing APIs is a bonus.

Tavus offers a flexible work schedule and unlimited PTO to support work-life balance.
The company provides extremely competitive healthcare benefits and gear stipends.
Employees are part of a diverse and supportive team, with a culture that emphasizes learning and impact.
Tavus encourages a fun work environment and aims to be a place where employees can thrive and grow.
The company values diversity and inclusivity, making it a core part of their hiring and working practices.