Remote Solution Engineer, Messaging

Description:

• Guide enterprise and commercial clients on strategy and implementation of Conversational Bots powered by current AI technology.
• Lead requirements workshops to discover, analyze, and document technical requirements.
• Develop, Test, and Implement AI/Conversational BOTs.
• Design and implement complex multi-system integrations.
• Develop product extensions and integrations to deliver on customer needs/requirements.
• Assist in the design and creation of compelling proposals.
• Design, build, and deliver sales demos.
• Work on Production Support Issues.
• Lead assessments of customers' internal technology and skills, targeting use cases and deployment strategy for TTEC.
• Participate in strategic planning to identify key technical initiatives and opportunities for improvement within the account, and proactively provide technical solution leadership and recommendations supporting customer initiatives and goals.
• Collaborate with internal team, clients, and partners in North America.
• Stay updated on the latest advancements in Conversational AI and incorporate best practices into the development processes.

Requirements:

• 5+ years of development experience using JavaScript (Angular, Node.js), Java, or Python.
• Experience implementing REST APIs.
• Good knowledge of Natural Language and directed dialogue design techniques.
• Ability to document and communicate complex technical and architectural concepts clearly to various audiences of different technical capabilities.
• Experience in conducting User Acceptance Testing, performing Analysis, reviewing for tuning, and making recommendations to improve bot performance.
• Experience working in an Agile environment.
• Experience working closely with outside clients and partners in North America.
• BOT development and AI experience is a plus – LivePerson, Amazon Lex, Microsoft Copilot Studio, Nuance Mix, Google Dialogflow, IBM Watson, Kore.ai.
• Experience with cloud technologies like AWS, Azure, or Google Cloud Platform is a plus.
• Knowledge of contact center solutions and related technologies is a plus - Microsoft Digital Contact Center Platform, Genesys, and Amazon Connect.
• Familiarity with Generative AI and its application in BOTs and conversational AI is a plus.
• Consulting experience with enterprise/commercial clients is a plus.

Benefits:

• Medical, dental, vision.
• Tax-advantaged health care accounts.
• Financial and income protection benefits.
• Paid time off (PTO) and wellness time off.