Remote Solution Engineer US

Description:

• Sonio is seeking a Solution Engineer to ensure the successful technical evaluation, implementation, and integration of their solutions with US clients.
• The role involves conducting technical evaluations of client needs and preparing and executing implementation/integration plans.
• The Solution Engineer will provide support for edge installation and configuration.
• This position serves as the main technical point of contact for clients, providing level 2 technical support to resolve incidents.
• The role requires close collaboration with the Product Specialist and Account Manager to ensure customer success.

Requirements:

• Candidates must have a minimum of 5 years of experience in a technical role, ideally with exposure to software engineering principles.
• The ability to understand the solution end-to-end and support clients in resolving incidents is essential.
• A strong understanding of basic web technologies and successful experience with Web APIs is required.
• Candidates should be able to run SQL queries in relational databases.
• Exposure to at least one programming language such as Python, Ruby, Go, JavaScript, Rust, Elixir, Java, C, or C++ is necessary.
• The ability to interact confidently with clients and provide clear, empathetic technical support is crucial.
• Strong communication skills, empathy, patience, and a proactive attitude are important for this role.
• Candidates must be able to work independently, manage deadlines, and handle pressure when necessary.

Benefits:

• The position offers a competitive salary of around $110-125K plus a 10% bonus.
• Sonio values transparency in the hiring process, aiming for a timeline of no longer than a month from the first chat to an offer.
• The company aspires to provide feedback on applications within a week, encouraging candidates to follow up if they do not hear back.