Remote Solution Support Engineer

Description:

• The Solution Support Engineer at Extend will be responsible for supporting Merchant Partners to maintain the integrity of their integration with Extend.
• They will resolve support requests that impact Merchants' ability to provide Protection Plans to their Customers through the Extend Platform.
• The role involves working closely with product management and revenue teams to enhance the Merchant experience.
• The engineer will advocate for the end user, focusing on quality, troubleshooting, user experience, and testing.
• Managing complex technical problems and collaborating with other teams to resolve Merchant support requests is a key responsibility.
• Setting standards and processes for partner system integrations and defining documentation to support self-serve will be part of the role.
• Identifying patterns in support requests and proposing solutions to improve the Merchant experience and reduce ticket volume are essential tasks.

Requirements:

• 2+ years of experience in a Web Development, Software Engineering, and/or Support Engineering role.
• Excellent communication skills to explain technical concepts and solutions clearly to internal and external stakeholders.
• Proficiency with Zendesk and JIRA.
• Ability to take ownership of projects from start to finish.
• Working knowledge of Javascript and JQuery.
• Experience with integrating Javascript SDKs.
• Capability to work in a high-energy environment with dynamic job responsibilities and priorities.

Benefits:

• Working with a diverse team in a collaborative and supportive environment.
• Competitive salary ranging from $50,000 to $70,000 per year, with full medical, dental, and vision benefits.
• Stock options in an early-stage startup that is rapidly growing.
• Generous and flexible paid time off policy.
• 401(k) with Financial Guidance from Morgan Stanley.