Remote Solutions Architect

Description:

• The Solutions Architect role at Appspace is designed for a highly experienced and passionate customer advocate who thrives in a complex technical environment.
• You will serve as a strategic technical advisor to Appspace's key customers, ensuring their success and driving retention and growth.
• Responsibilities include building and maintaining strong, long-term relationships with key client stakeholders and aligning customer business objectives with Appspace solutions to achieve their goals.
• You will provide expert technical advice and guidance to clients, explaining complex technical concepts to non-technical users.
• The role involves identifying, diagnosing, and resolving complex technical issues promptly and effectively.
• You will collaborate with cross-functional teams to implement and deploy technical solutions, managing client expectations to ensure smooth and successful deployments.
• Conducting training sessions and workshops to enhance client knowledge and adoption of products and services is also part of the job.
• You will monitor system performance, identify potential issues, and implement corrective actions to improve performance.
• Proactively identifying and mitigating potential risks to minimize service disruptions is essential.
• Staying up-to-date with industry trends and emerging technologies to drive innovation is expected.
• You will actively write and maintain comprehensive documentation of customer deployments.
• The role requires close collaboration with sales, engineering, product, support, and leadership teams to achieve shared objectives.

Requirements:

• A Bachelor’s degree in Computer Science, Engineering, or a relevant field is required.
• A minimum of 5 years of experience in a development role, preferably in a customer-facing capacity, is necessary.
• A strong technical background with a deep understanding of RESTful APIs, JSON data structures, and front-end technologies like HTML is essential.
• Hands-on experience with Microsoft ecosystem applications such as Sharepoint, O365, MS Teams, Viva Engage, and their APIs is required.
• Experience managing client projects from requirement analysis to post-deployment support is necessary.
• Familiarity with software development and API testing tools, such as Postman, is required.
• Experience with complex SQL Database models, PowerShell scripting, Azure platform services, and infrastructure tools is essential.
• Excellent communication and interpersonal skills are necessary to explain technical concepts to non-technical users.
• A proven ability to build strong relationships with clients is required.
• Strong problem-solving and analytical skills are essential.
• The ability to manage multiple priorities and work under pressure is necessary.
• Proficiency with ticketing systems and CRM tools is required.
• A passion for customer success and a commitment to delivering exceptional service is essential.

Benefits:

• Appspace offers competitive salaries along with employer-paid medical, dental, and vision coverage, as well as mental health resources.
• Flexible work schedules are available to all team members.
• Remote work opportunities are provided to enhance work-life balance.
• A casual dress work environment is encouraged.
• Reduced working hours in August are offered to promote employee well-being.
• Appspace Quiet Fridays allow for no non-essential internal meetings scheduled.
• A gym allowance is provided to support physical health.
• A training allowance is available for professional development.
• Training days off are offered to ensure employees can focus on their growth and learning.