Remote Solutions Architect

Description:

• As a Solutions Architect at Braze, you will be part of the One-Time Services team, responsible for the early integration and onboarding phase of the customer lifecycle.
• You will provide data architecture and design guidance, technical implementation guidance, and advanced use-case solutioning.
• Your role involves acting as the technical conduit between Braze, partners, and the client’s product and engineering teams.
• You will work with an account team that includes Sales, Customer Onboarding Managers, Partner Engagement Managers, and Customer Success Managers.
• Your focus will be on understanding each client’s business and technical requirements to ensure a fast time-to-value from their investment in Braze.
• You will support clients in tackling complex use cases and customizing Braze’s product through workshops, meetings, and documented communications.
• Responsibilities include engaging with customer teams to understand their requirements, facilitating product functionality inquiries, and documenting technical requirements and risks.
• You will design technical implementation plans and support customers in achieving effective SDK and API integrations with Braze.
• You will also troubleshoot technical issues during the implementation process and design tools to enhance customer integrations and onboarding.

Requirements:

• You must have at least 1+ years of relevant experience in areas such as marketing, mobile marketing, implementation, technical support, business analysis, or customer success.
• Strong product command and technical domain knowledge of SaaS, Marketing, Mobile, APIs, or Programming is required.
• Excellent written and verbal communication skills, along with strong influencing skills and follow-up capabilities, are essential.
• You should be a team player who works well with internal and external stakeholders, including technical resources and project management teams.
• A problem-solving mindset with a high level of intellectual curiosity is necessary.
• You should be eager to learn more about your role and its impact on others.

Benefits:

• Braze offers competitive compensation that may include equity.
• Retirement and Employee Stock Purchase Plans are available.
• Flexible paid time off is provided to support work-life harmony.
• Comprehensive benefit plans covering medical, dental, vision, life, and disability are included.
• Family services, including fertility benefits and equal paid parental leave, are offered.
• Professional development is supported through formal career pathing, learning platforms, and tuition reimbursement.
• Opportunities for community engagement are available throughout the year, including an annual company-wide Volunteer Week.
• Employee Resource Groups provide supportive communities within Braze.
• The company promotes a collaborative, transparent, and fun culture, recognized as a Great Place to Work®.