Remote Solutions Architect

Description:

• FURTHER is seeking an experienced Solutions Architect to design and implement technical solutions for complex business challenges faced by their largest customers.
• The role involves close collaboration with product, support, and customer success teams to ensure successful implementation of FURTHER’s platform.
• Responsibilities include partnering with Customer Success Managers (CSMs) for smooth technical implementation, serving as the technical escalation point for customer issues, and providing quick and effective solutions.
• The Solutions Architect will plan, execute, and manage technical projects for customers, ensuring timelines and expectations are met.
• The position requires cross-functional collaboration with the product team to influence the roadmap based on customer needs and support the customer success team with technical escalations.

Requirements:

• Candidates must have 3+ years of experience as a Solutions Architect or in a customer-facing technical role such as Customer Success Engineer, Solutions Engineer, Support Engineer, or Technical Account Manager.
• A customer-centric mindset and a genuine passion for helping customers achieve their goals are essential.
• Technical proficiency is required, including experience with cloud-based platforms, APIs, scripting languages like Javascript and Python, databases, and a general understanding of the modern internet.
• Proven track record in solution design, focusing on scalability, efficiency, and user experience, with the ability to translate complex business needs into technical specifications.
• Experience in managing technical projects, setting expectations, and adhering to deadlines is necessary.
• Exceptional written and verbal communication skills are required, with the ability to translate complex technical concepts for a non-technical audience and build rapport with clients.

Benefits:

• The target salary for this role is around $120,000 USD, depending on work experience, transferable skills, business needs, and market demands.
• A comprehensive benefits package is offered, including health insurance and retirement plans.
• Opportunities for professional development and career advancement are available.