Remote Solutions Architect - Central

Description:

• Glean is seeking a talented Solutions Architect to join their rapidly expanding, venture-backed startup.
• The role involves being the primary technical advisor to customers post-sale, focusing on the Enterprise & Strategic segment.
• Responsibilities include onboarding new data sources, implementing custom integrations of Glean, and providing tools, templates, and documentation for customers.
• The Solutions Architect will identify opportunities to expand Glean's use within customer business application architecture.
• Training and guidance will be provided to customer technical resources to enable them to manage and extend Glean in their environment.
• The role requires alignment of technical plans with customers and Glean Customer Success to ensure priorities are executed.
• The Solutions Architect will assist with issue identification, troubleshooting, and remediation for assigned customers.
• Collaboration with Product Management and Engineering is necessary to drive product improvements.
• Active participation in the Glean customer technical community is expected.

Requirements:

• A Bachelor’s Degree in Computer Science or equivalent with at least 3 years of technical consulting experience, or a Master’s in Computer Science or equivalent with at least 1 year of technical consulting experience is required.
• Software development experience in at least two of the following: Python, Java, or Go is necessary.
• Experience with API and custom data integration in a Hybrid or SaaS environment is required.
• Technical debugging skills, including log analysis, code analysis, and end-to-end transaction tracing, are essential.
• A deep understanding of networking, including cloud and on-premise networking, is required.
• Experience in at least two of the following disciplines: Software Engineering, Pre-Sales Engineering, Post-Sales Engineering, Professional Services, or Support Engineering is needed.
• Hands-on experience with Cloud technologies in at least one of the following: Google Cloud Platform (GCP), Amazon Web Services (AWS), or Microsoft Azure is necessary.
• Security and audit experience, with the ability to understand the technical and audit framework of the product, is required.
• Strong communication skills for professional presentation and interaction with customers and internal teams are essential.
• Project planning skills to plan and execute customer project implementations are necessary.
• A self-motivated approach to delivering service to customers is required.
• Detail-oriented and highly organized individuals are preferred.
• Data-driven mindset to utilize metrics for assessing success and improvement opportunities is important.
• Pre or Post-sales Solution Architect experience in a product-led company is a huge plus.

Benefits:

• Glean offers a dynamic work environment in a rapidly growing startup.
• Employees will have the opportunity to work with a diverse and talented team of professionals.
• The company is committed to an inclusive and diverse workplace, ensuring no discrimination based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.
• Employees can expect to elevate their careers while being part of a mission-driven organization focused on transforming knowledge work through AI.