Remote Solutions engineer - 29795891494

Description:

• The Solutions Engineer will be a vital member of the Onboarding team, working closely with engineering, sales, customer success, and clients.
• This individual will ensure new customers are successfully integrated into the analytics platform, troubleshoot technical issues, and provide exceptional support.
• The ideal candidate thrives on solving complex technical problems and delivering clear, actionable solutions to customers.
• This is a remote-first position, with a preference for candidates in the PST time zone or able to work during those hours.
• Key responsibilities include guiding and supporting new customers during the integration of the analytics product into their e-commerce infrastructure.
• The Solutions Engineer will validate pixel installations, ad platform connections, and orders data to ensure high-quality data.
• They will troubleshoot implementation challenges, including issues with scripts (e.g., Pixel, Orders API), and escalate to the engineering team when necessary.
• The role involves investigating customer data discrepancies to ensure accuracy and improving outward-facing documentation to enhance customer experience and enable self-service processes.
• The Solutions Engineer will communicate customer setup details to internal teams, ensuring a seamless transition from Onboarding to Customer Success.

Requirements:

• A C1 English level, with excellent verbal and written communication skills is a must-have.
• A minimum of 3 years of experience in a relevant field is required.
• A Bachelor’s Degree or equivalent experience is preferred, but not required.
• Familiarity with Google Tag Manager or other tag-based management tools is necessary.
• A basic understanding of modern website architecture (e.g., asset serving, server rendering) is required.
• At least 2 years of experience in software engineering or support engineering is needed.
• A minimum of 2 years of experience communicating with customers is essential.
• Proven ability to translate technical concepts into clear documentation, emails, and instructions is required.
• Proficiency in writing and editing SQL queries is necessary.
• Basic knowledge of JavaScript and HTML is required.
• Experience with web-based APIs is essential.
• Familiarity with modern web development tools (e.g., Next.js, React, Vue) is required.
• Knowledge of e-commerce platforms (e.g., Shopify, Salesforce) is necessary.

Benefits:

• The position offers the flexibility to work from any corner of LATAM, promoting a remote work culture.
• Employees will be part of a collaborative, fast-paced, and innovative environment dedicated to personal growth and technical excellence.
• The role provides an opportunity to work closely with various teams, enhancing professional development and technical skills.
• The company is committed to supporting its employees in their career growth and technical expertise.