Description:

GoGuardian is focused on building a future where all learners are ready and inspired to solve the world’s greatest challenges.
The company offers a system of learning solutions designed for K-12 education, promoting effective teaching and equitable engagement.
As a Solutions Engineer, you will work with sales and customer experience teams, providing pre- and post-sales technical guidance.
You will develop a deep understanding of GoGuardian’s products, their capabilities, and limitations.
Your role includes participating in discovery calls to assess customer technical landscapes and planning technical deployments.
You will assist sales teams by addressing technical questions and enhancing presentations with your product knowledge.
Building and maintaining strong relationships with customers throughout the sales process is essential.
You will support customers with onboarding, implementation, integration, configuration, and customization of software solutions.
The role involves researching and recommending new technical solutions to meet client needs and providing troubleshooting guidance.
Clear communication and detailed documentation for internal teams and clients are crucial to ensure alignment.

Requirements:

You should have 2+ years of experience in a client-facing role with a technical focus, preferably in the SaaS industry, with a preference for education technology experience.
A strong background that combines business acumen and technical expertise is required.
Excellent verbal and written communication skills are necessary, along with the ability to create detailed documentation.
Proven ability to build rapport with both internal teams and client stakeholders is essential.
A background in IT and/or network administration is required, including familiarity with Active Directory, Mobile Device Management, Group Policy, and SysAdmin functions.
A B.S. in Computer Science, Engineering, or a related field is required.

GoGuardian offers competitive pay, complete health insurance, 401(k) matching, and an employee equity plan.
Employees enjoy flexible time off, paid holidays, paid parental leave, wellness days, and a paid year-end holiday break.
A robust catalog of benefits supports professional growth and personal well-being, including work from home funds and fertility & adoption reimbursement.
The role provides a varied and challenging experience in a global, innovative, high-growth company.
Employees benefit from supportive and driven colleagues who share their passion and have their backs.