Remote Solutions Engineer

Description:

• Kong is seeking a seasoned, customer-facing Sales Engineer to help drive new business and evangelize their technology.
• The role involves onboarding and training new customers while establishing revenue potential with existing customers.
• The ideal candidate should have experience with open source technology and a strong knowledge of Kubernetes, Docker, HTTP, cloud technologies (AWS, GCP, Azure), and SaaS technologies.
• Responsibilities include supporting field sales in demonstrating the value of the Kong API Management platform.
• The Sales Engineer will understand and establish customer requirements, fostering trusted client relationships throughout the sales lifecycle.
• They will support Proof of Concepts (PoCs) during the evaluation process and ensure 100% customer satisfaction across assigned accounts.
• The role requires prioritizing customer needs and coordinating with support, product, and engineering teams to address those needs.
• The Sales Engineer will also create technical documentation for DevOps, implementations, and services engagements, along with any additional tasks required by the manager.

Requirements:

• Candidates must have 5+ years of experience in software engineering and/or sales engineering management at a SaaS, Open Source, or Enterprise Software company.
• A solid understanding of cloud computing trends and open source business models is required.
• Strong listening and communication skills are essential for this role.
• The candidate should be able to confidently lead discussions with Product Managers, Engineers, and Executives.
• Enthusiasm for working in a high-profile, fast-paced startup culture is necessary.

Benefits:

• Kong offers a collaborative work environment where inclusivity and authenticity are valued.
• Employees are encouraged to be resourceful and customer-obsessed, with a focus on making a meaningful impact.
• The company promotes a culture of curiosity, allowing team members to challenge the status quo and learn from failures.
• Kong values ownership, empowering employees to take charge of their work and its outcomes.