Remote Solutions Engineer

Description:

• The Solutions Engineer will provide technical pre-sale support to sales teams to achieve assigned sales goals.
• This role requires acting as a subject matter expert for Pindrop’s expanding portfolio of solutions.
• The engineer will partner with sales to generate new license revenue by creating and delivering solutions that resonate in target customer segments.
• Advising organizations on improvements to their IVR, call center, and fraud operational processes using Pindrop technologies is essential.
• The position involves gaining trust and influencing the customer buying process with technical knowledge and consultative selling skills.
• Developing and delivering presentations to articulate technical concepts relevant to each specific account’s environment is a key responsibility.
• Conducting product demonstrations to customers and leading successful proof of value (POVs) is required.
• The engineer will acquire and integrate industry and market knowledge related to the competitive landscape, emerging fraud risk trends, and technologies.
• Collaboration with Customer Success solution architects to build Statements of Work (SOWs) and other technical documents is necessary.
• Responding to customer RFP/RFI/RFQ documents and coordinating with others across the organization is part of the role.
• Supporting product launch activities and assisting with trade shows, conferences, executive briefings, and technical training activities is expected.
• Cultivating and qualifying new pipeline opportunities and tracking associated revenue to support financial forecasts and business plans is required.
• The engineer will work closely with Account Executives to develop a territory and per-account strategy and accurately forecast technical opportunity details within Salesforce.com.

Requirements:

• Candidates must have 5+ years of sales engineering experience, closing $1M+ deals.
• Proven consultative selling of very large, complex deals is required.
• Excellent presentation and communication skills with executive presence and confidence are necessary.
• A deep technical background with specific experience in Contact Center technology in large enterprises, including Banking, Brokerage, Insurance, and Retail market sectors, is essential.
• Experience with contact center solutions, including voice network design, authentication, WFM, call recording, fraud management, and enterprise speech processing solutions, is required.
• The ability to thrive in a fast-paced, dynamic environment and solve complex technical challenges creatively is necessary.
• Candidates should be a relentless self-starter that drives toward objectives while managing multiple competing priorities and specific deadlines.

Benefits:

• Pindrop offers competitive compensation, including equity for all employees.
• Employees enjoy unlimited Paid Time Off (PTO) and 4 company-wide rest days in 2024.
• There are generous health and welfare plans to choose from, including one employer-paid “employee-only” plan.
• The company provides a best-in-class Health Savings Account (HSA) employer contribution and affordable vision and dental plans for employees and their families.
• Employer-provided life and disability coverage with additional supplemental options is included.
• Paid Parental Leave is equal for all parents, including birth, adoptive, and foster parents.
• New parents receive one year of diaper delivery as a welcome gift.
• Identity protection through Norton LifeLock is provided.
• Employees receive a recurring monthly Phone and Internet allowance and a one-time home office allowance.
• The remote-first environment offers flexibility in work schedules.
• Pindrop observes company holidays and provides an annual professional development and learning benefit.
• Employees can choose their own Apple MacBook Pro and benefit from a retirement plan with a competitive 401(k) match.
• A wellness program, including an Employee Assistance Program and 24/7 Telemedicine, is available.