Description:

Tavus is a Series A company focused on enhancing human-AI interaction through advanced multi-modal AI models and human avatar rendering.
The Solutions Engineer will play a crucial role in both Sales and Customer Success teams, helping customers turn their initial excitement into fully realized solutions.
This position requires facilitating in-depth conversations with developers and decision-makers, ensuring smooth solution design and integration.
Responsibilities include diagnosing and solving technical issues, creating developer resources, and optimizing processes for efficiency.
The role emphasizes a proactive approach to preventing issues and empowering customers to ship faster.
The ideal candidate will have a solid engineering background, a customer-centric mindset, and the ability to balance rapid responses with precise execution.

Requirements:

Candidates should have strong development experience or the ability to demonstrate such experience through practical skills.
The ability to manage multiple clients, projects, and issues simultaneously is essential.
A customer-obsessed mindset is required, with a focus on enhancing the developer experience and solving problems quickly.
Candidates must be able to translate complex technical issues into simple, clear explanations.
A scrappy, solution-driven approach is necessary; candidates should be proactive in fixing issues rather than just reporting them.
Proficiency in JavaScript/TypeScript, Python, or similar languages is required, along with comfort in working with APIs, webhooks, and debugging complex integrations.
Experience with AI/ML models or video processing APIs is a bonus.

Tavus offers a flexible work schedule and unlimited PTO to support work-life balance.
Employees receive extremely competitive healthcare benefits and gear stipends.
The company fosters a diverse and supportive team culture, emphasizing shared success and personal growth.
Tavus encourages a learning environment where employees can directly drive impact and enjoy their work with a supportive team.
The company values diversity and inclusivity, aiming to create a workplace where all backgrounds and skill sets contribute to building the best experiences for clients.