Remote Solutions Engineer

Description:

• Voxy is seeking a Solutions Engineer to be the customer-facing expert on Voxy's technical solutions for enterprise customers.
• The role involves collaborating with the Sales team to understand prospects' security and integration needs, delivering technical demonstrations, and designing solutions to meet program-specific needs.
• Responsibilities include managing a database of RFP responses, working with Customer Success to implement solutions, and serving as the primary resource for customer IT teams to ensure access to Voxy's tech stack.
• The Solutions Engineer will also interface with customers to configure secure authentication, maintain documentation and integration guides, and contribute to bug triage and issue intake.
• Additionally, the role involves serving as the primary business stakeholder for future product development in API and SSO features.

Requirements:

• 3+ years of experience in a solutions engineer or similar technical role.
• Direct experience supporting customers to develop customized technical solutions with API products.
• Understanding of identity management and experience with protocols like SAML, OIDC, and possibly LTI.
• Experience in RFP security compliance and pre-sales support.
• Proficiency in English and Spanish for providing professional support in writing and over video calls.

Benefits:

• Competitive salary, bonus, and stock options.
• Great benefits including medical insurance, cell phone & wifi reimbursement, home office & wellness budget, and team events.
• Remote-friendly work policies.
• Professional development budget.
• Language classes with Voxy & Fluentify.
• Opportunity to work with an international team of talented individuals.
• Commitment to diversity, equity, and inclusion initiatives within the company.