Description:

SuperTokens builds open-source user authentication solutions for developers.
The Solutions Engineer will work with Sales Teams and prospects to evaluate and adopt SuperTokens solutions.
The role involves understanding customer goals and how SuperTokens can address those needs.
Responsibilities include assisting in the sales process through technical discovery, technical demos, Proof of Concept (POC), and RFP responses.
The position requires engaging in deep technical discussions around APIs, SDKs, and security frameworks such as OAuth, OpenID Connect, and JWTs.
The Solutions Engineer will advocate for customer interests and relay product feedback to the Product and Engineering teams.
Continuous learning and skill updates are essential, along with staying aware of industry trends in Identity and Access Management (IAM) and authentication.
The role includes tracking and reporting key success metrics like customer adoption rates, technical issue resolution time, and successful POCs.

Requirements:

Candidates should have 2+ years of experience in a customer-facing technical role, such as Solutions Engineer, Solutions Architect, consultant, or Product Manager, ideally in the SaaS space.
Previous software development experience is required.
Great oral and written communication skills are essential for this role.
Candidates must possess superior organizational skills to manage multiple customers and switch contexts quickly throughout the day.
A strong obsession with solving customer problems is necessary.
Experience in early-stage start-ups and the ability or desire to wear many hats is preferred.

The position offers the opportunity to work in a fast-paced, developer-first, remote team environment.
Employees will have the chance to continuously learn and grow their skills in a dynamic industry.
The role allows for significant interaction with customers, providing a chance to make a direct impact on their success and satisfaction.