Remote Solutions Engineer

Description:

• The Solutions Engineer will be responsible for assisting customers in designing, implementing, and managing their Tailscale deployment to meet their business objectives.
• Collaborate with the Sales and Customer Success teams to provide technical expertise and support.
• Communicate Tailscale's value proposition to customers and address any concerns or issues.
• Provide technical support through sales presentations, demonstrations, and proof-of-concepts.
• Offer feedback to Product and Engineering teams for product improvements based on customer needs.
• Maintain relationships with customers from pre-sales to post-deployment.
• Stay updated on the latest cloud, network, and security technologies and trends.
• Experience in a devtool software company, network security, and software startup environment is a plus.
• Collaborate with customers on writing project plans.

Requirements:

• Must have 3+ years of experience in a technical, customer-facing role like Solutions Engineer or Sales Engineer.
• Demonstrated success in working at a startup with multiple priorities and projects.
• Passion for collaborating with the sales team on presales initiatives and crafting compelling demonstrations and presentations.
• Excellent communication and presentation skills.
• Experience in systems administration and troubleshooting on Linux, Mac, or Windows.
• Familiarity with networking and security concepts.
• Desire to learn programming/scripting skills in Bash, Go, TypeScript, HCL, etc.

Benefits:

• An inclusive and flexible work environment that values diverse voices and backgrounds.
• Competitive total compensation package including base salary, equity incentive plan, and variable commission.
• Comprehensive group benefits with no waiting period, covering health, vision, dental, and more for employees and their families.
• Fully remote work with the opportunity to work from anywhere, participate in virtual and in-person social events, and access corporate co-working spaces.
• Opportunities to connect with team members in-person through company retreats, off-sites, and individual travel budgets.
• Support for personal and professional development with annual professional development budget, mentorship, coaching, and internal promotion opportunities.
• Flexible paid time off program encouraging 4-6 weeks of vacation annually.
• Build-your-own home office setup with company-owned laptop, home internet reimbursement, and workstation customization budget.
• Generous parental leave program from the first day of employment, with parental leave top-ups for up to 26 weeks.