Remote Solutions Engineer

Description:

• The Solutions Engineer will collaborate with partners and their engineering teams to set up, launch, and grow new chains into successful ecosystems, ensuring active support for their success.
• They will use their engineering mindset and deep understanding of OP products to solve complex problems, optimize system architectures, and ensure technical excellence across projects.
• The role involves effectively communicating complex technical concepts and strategies to both technical and non-technical stakeholders.
• The Solutions Engineer will work with a growing squad of RaaS providers to expand the ecosystem rapidly, finding tools and process improvements to accelerate their work.
• They will own ongoing technical relationships with OP Stack customers, working with product and Engineering to improve the chain operator experience relentlessly.
• Creating repeatable, reusable artifacts, runbooks, and tools that benefit Superchain Operators, such as for onboarding into the Superchain Registry.
• Training new customers in best practices for monitoring, infrastructure, and provisioning.
• Collaborating with Security, Eng, and Product teams to develop and define upgrade paths for large customers.
• Monitoring feedback for ideas, requests, and pain points to share with Product, Security, and Engineering teams.

Requirements:

• 3+ years of experience as a Solutions Engineer, support engineer, or other customer-facing technical role.
• Strong practical experience in blockchain technologies, including smart contracts, consensus algorithms, knowledge of distributed systems, and operating a node.
• Deep understanding of software engineering principles and architectural patterns, with the ability to apply these in designing scalable blockchain solutions.
• Excellent communication and interpersonal skills, with the ability to articulate technical concepts to a broad audience.
• Proficiency in multiple programming languages used in blockchain development, such as Solidity, Go, Rust, and Python.

Benefits:

• Competitive compensation, fully paid medical, dental, and vision, and a 4% 401K match.
• Supportive work environment where teammates take pride in each other's accomplishments and support each other in doing their best work.
• Diverse team from varied backgrounds, cherishing eclecticism as a strength.
• Fully remote work setup with highly engaged, skilled, and fun team members.
• Long-term perspective with founders scaling Ethereum since 2015.
• Commitment to diversity and inclusion, encouraging candidates of all backgrounds to apply.