Remote Solutions Engineer

Description:

• Cinder is seeking an experienced Solutions Engineer to join their team, focusing on building an enterprise-grade platform for internet safety.
• The role involves working directly with customers to understand their problems and design technical solutions.
• Solutions engineers will develop and execute a consultative demo process tailored to prospects' organizations.
• The position requires serving as a subject matter expert on Cinder’s platform and Trust and Safety practices for external parties.
• Responsibilities include streamlining technical onboarding and integration processes for customers and collaborating on suitable architectures for seamless integration.
• The role also involves creating resources on the Trust & Safety market and addressing technical challenges by collaborating with engineering and product teams.
• Solutions Engineers will help drive technical qualification of prospects and improve documentation and processes within the Solutions Engineering organization.
• The position operates primarily in the US Eastern time zone and is fully remote.

Requirements:

• Candidates should have experience as a software engineer, solutions engineer, or sales engineer in a fast-paced, high-growth environment.
• A strong understanding of safety engineering and/or safety operations is required, preferably through firsthand experience.
• Alternatively, candidates should have experience as an early sales engineer at a high-growth SaaS company selling technical products to large enterprises.
• Experience with pre-sales activities, including delivering technical demos and collaborating with GTM teams, is essential.
• Candidates must be able to collaborate effectively with enterprise-level customers and navigate complex organizational structures.
• Comfort with ambiguity and the ability to take initiative are necessary traits.
• Being a great team player who values collaboration and an excellent listener who sees every interaction as a learning opportunity is important.
• Nice-to-haves include experience as a product owner or engineer within a Trust & Safety, Integrity, or Fraud organization, and familiarity with enterprise data architecture and artificial intelligence.

Benefits:

• Cinder offers health, vision, and dental benefits to its employees.
• The company provides a 401(k) plan with employer matching.
• Employees will have the opportunity to gain insight into significant internet safety issues and contribute to advanced content safety systems.
• The role offers a front-row seat in tackling critical problems for some of the world's largest enterprises.