Description:

A Playvox by NICE Solutions Engineer will lead the functional and technical sales process with a coordinated focus on solutions development across Playvox by NICE’s portfolio.
The role involves discovery and requirements gathering, validation, and demonstration of solutions.
The Solutions Engineer must articulate the value of Playvox NICE solutions and position the products to both business and technical users.
Responsibilities include delivering demonstrations that align the Playvox by NICE portfolio with customer business challenges.
The engineer will identify all functional and technical challenges of assigned accounts.
They will manage and interpret customer requirements, using astute questioning skills to understand, anticipate, and exceed customer needs.
The role requires influencing and educating clients on how Playvox by NICE’s solutions will best satisfy their needs in terms of ease of use, quality, benefit, and value.
The Solutions Engineer will lead all technical aspects of the sales process and assist with the definition and execution of successful proof of concepts (POC) when appropriate.
Active contribution to a team approach with account executives and overlay teams is expected.
The engineer must be able to promptly respond to functional and technical elements of RFIs/RFPs.

Requirements:

Candidates must have 7+ years of experience supporting multiple software products and services into sophisticated accounts.
A minimum of 7+ years supporting Workforce Management, Quality Management AI, and/or Digital Transformation solutions into enterprise accounts is required.
Exceptional presentation and demo capabilities are necessary.
Experience in customizing and building storyboards for demos and POCs is essential.
Demonstrated success in achieving strategic deal wins is required.
The ability to manage multiple, complex sales opportunities simultaneously is crucial.
Candidates must be able to communicate effectively from C-level executives down to Agent/Front Line level employees.
An advantage will be given to those with experience or knowledge of WFM, QA, CCaaS, and CX.
Experience as a Workforce Manager across Omnichannel communication channels is preferred.
Knowledge of selling a full suite of SaaS products is beneficial.
Certifications and knowledge of cloud technologies such as NICE, Salesforce, ServiceNow, Zendesk, AWS Connect, Freshdesk, and Intercom are advantageous.

Joining NICE offers the opportunity to work in an ever-growing, market-disrupting global company.
Employees will be part of a team comprised of the best professionals in a fast-paced, collaborative, and creative environment.
As the market leader, NICE provides daily opportunities for learning and growth.
There are endless internal career opportunities across multiple roles, disciplines, domains, and locations.
The company values passion, innovation, and a commitment to raising the bar in performance.