Remote Solutions Engineer

Description:

• As a Solutions Engineer at Postscript, you will collaborate closely with Sales, Customer Success, Product, Engineering, and customers to help bring their conversational commerce vision to life.
• You will work with Account Executives (AEs) and prospects to demo advanced use cases and manage proof of concepts successfully.
• You will partner with Customer Success Managers (CSMs) and Onboarding teams to ensure customers can turn proof of concepts into reliable, scalable SMS strategies.
• You will serve as a trusted technical advisor throughout the sales cycle, showcasing a deep understanding of both the product and the customer's business needs.
• You will build a strong technical grasp of the Postscript platform, including its integrations and API capabilities, to provide well-rounded solutions for diverse use cases.
• You will act as the link between Go-To-Market (GTM) and Product teams, ensuring that customer requests are well documented and prioritized.
• You will help create solutions engineering playbooks and processes, with ample opportunity for career growth.

Requirements:

• You must have at least 3 years of experience as a sales or solutions engineer, support engineer, or in a related technical role.
• Alternatively, you should have 5+ years in technical and revenue-driving, customer-facing roles.
• Ecommerce knowledge and past experience are required, with a preference for familiarity with the Shopify ecosystem.
• You should have experience in a revenue-driving, customer-facing role and exemplify a “customer first” attitude.
• You must be technical, comfortable with front-end web technologies (JavaScript, CSS, etc.), and able to create proof of concept product integrations using well-documented APIs.
• You should be detail-oriented, naturally curious, and strive to be an expert in anything you spend time on.
• You must be a strong cross-functional collaborator, with experience working with both GTM and Product/Engineering teams.
• You should be an excellent communicator, able to quickly convey complex ideas around technical topics in both remote and in-person meetings.
• You must work well under pressure and confidently present to both executive and day-to-day stakeholders at our customers.
• You should be comfortable investigating and verifying answers to complex questions and undocumented use cases.
• Experience working with enterprise-level customers is required.
• You must demonstrate independence in navigating relationships with cross-functional stakeholders, especially product and engineering teams.

Benefits:

• The salary range is USD $120,000-$136,000 plus variable compensation and significant equity, with no geo-based salary adjustments.
• There is uncapped variable compensation available.
• You will have the opportunity to work in a high-growth startup environment, allowing you to directly impact the company and grow your career.
• You can work from home or any location of your choice.
• The company culture is fun, passionate, and enjoyable.
• Competitive compensation and opportunities for equity are provided.
• Flexible paid time off is available.
• Health, dental, and vision insurance are included as part of the benefits package.