Description:

As a Solutions Engineer at Synthflow, you will ensure the technical and operational success of enterprise customers as they onboard and scale their AI phone agents.
This role combines technical expertise, hands-on implementation, customer engagement, and project management.
You will lead the technical onboarding and implementation of Synthflow's AI phone agent solutions, including prompting strategies, API integrations, and customized setups.
You will serve as a primary technical contact, troubleshooting and resolving integration-related issues.
Regular check-ins with customer project leads and hosting technical workshops with customer engineering teams will be part of your responsibilities.
You will proactively identify and execute necessary actions to ensure customer satisfaction and success.
Collaboration with Synthflow's sales, engineering, and customer success teams will be essential to understand and deliver on customer needs.

Requirements:

You must have at least 3-5 years of relevant experience in technical implementation, customer success engineering, solutions engineering, or a similar technical customer-facing role.
Hands-on experience with APIs, CRMs, automation tools, and technical integrations is required.
A background or deep interest in AI/ML technologies and prompt engineering is necessary.
You should excel in clear, effective communication and be able to manage both internal and external stakeholder expectations comfortably.
Thriving in dynamic environments, paying meticulous attention to detail, and enjoying collaboration on small, agile teams are essential traits.

You will have high-ownership roles in a fast-moving startup, providing autonomy at speed.
The position offers remote-first flexibility, allowing you to contribute from anywhere on your schedule.
You will work with cutting-edge technology on projects that interest you most.
There are opportunities for career growth as you scale your impact with the company's growth.
The compensation package includes competitive pay, equity options, and comprehensive benefits that reflect your skills and experience.