Remote Solutions Engineer

Description:

• Suger is a revenue platform that enables listing, transacting, re-selling, and co-selling on cloud marketplaces such as AWS, Azure, GCP, and Alibaba Cloud.
• The company serves leading brands and companies from various B2B SaaS sectors, including database, infrastructure, security, and devops.
• As a Solutions Engineer, you will help customers implement and optimize the platform, ensuring smooth onboarding, automation, and integration.
• You will contribute to automated testing to maintain solution reliability.
• Your responsibilities will include working directly with customers to configure, integrate, and optimize the platform within their existing workflows.
• You will support customers in mapping Salesforce opportunities/quotes to cloud marketplace offers and co-sell referrals.
• Troubleshooting and resolving technical implementation challenges will be part of your role to ensure smooth product adoption.
• You will collaborate with Salesforce, HubSpot, and cloud marketplace teams to design scalable solutions for customer use cases.
• Creating documentation and best practices for implementations will also be required.
• You will develop automated tests (API/UI) to validate customer implementations and custom configurations.
• Setting up and maintaining automated workflows to improve efficiency in solution deployments will be part of your tasks.
• You will work closely with engineering to identify edge cases and improve overall product quality.
• Partnering with Product and Engineering teams to provide feedback on common customer challenges is essential.
• Assisting the Customer Success team in building technical resources for self-service onboarding will be part of your contributions.
• You will also contribute to improving the implementation playbook and automation framework.

Requirements:

• You must have 3+ years of experience in a customer-facing technical role, such as Solutions Engineer or Implementation Engineer.
• A strong knowledge of Salesforce or other CRM systems is required.
• Experience with B2B SaaS and customer implementations is necessary.
• Proficiency in API integrations, including REST, GraphQL, or webhooks, is essential.
• Basic scripting skills in Python, JavaScript, or Bash for automation are required.
• You should have the ability to explain technical concepts to non-technical stakeholders.

Benefits:

• You will work with a top-notch team of talented individuals who have built large-scale enterprise SaaS products at leading companies like Google, Meta, Microsoft, Salesforce, Confluent, and Intuit.
• The position offers competitive cash and equity compensation.
• There are opportunities for growth and advancement within the company.