Remote Solutions Engineer II

Description:

• The Solutions Engineer II plays a key role in supporting the sales team, partnerships, and customers through technical and domain expertise.
• This role requires deep technical acumen and a thorough understanding of commerce best practices to deliver solutions that meet clients' business needs.
• Responsibilities include supporting the sales team with technical aspects of the sales processes, configuring and maintaining demo environments, troubleshooting technical issues, and partnering with clients to understand their business requirements.
• The Solutions Engineer will deliver bespoke demonstration scenarios, develop and deliver proofs of concept (POCs), and become an expert on fabric products and related ecosystem technologies.
• Additional tasks include writing technical responses to RFP/RFQ/RFIs, contributing to product documentation, and communicating customer feedback to product and engineering teams.

Requirements:

• A Bachelor’s degree in Computer Science, Engineering, Information Technology, or an equivalent degree is required.
• Candidates must have 3+ years of experience as an eCommerce Solutions Engineer or in a similar technical role within the eCommerce domain.
• A strong understanding of eCommerce platforms and/or Order Management Systems such as Shopify, Magento, and Salesforce Commerce Cloud is necessary.
• Expertise in working with REST APIs and related tools like Postman is required.
• Understanding of front-end web development frameworks such as React and Vue.js is essential.
• Candidates should have the ability to set up test automation scripts using technologies like Selenium.
• Excellent problem-solving skills and a proactive approach to addressing technical challenges are required.
• Strong communication and interpersonal skills are necessary to explain complex technical concepts to non-technical stakeholders.
• Experience with project management tools and methodologies is a plus, as is experience with leading Content Management products and tools.

Benefits:

• Competitive compensation packages are offered.
• Employees receive PTO and holiday plans.
• Benefits packages include medical, dental, life, and vision insurance.
• Wellness and technology programs are available.
• A 401k program is provided.
• The work environment is fast-paced, fun, and collaborative, with a team invested in personal and professional development.