Description:

Vanta is seeking a Customer Solutions Engineer to ensure customers receive maximum value from the Vanta Trust Management platform.
The role involves partnering with Account Management and Customer Success teams to provide technical expertise and tailored solutions for renewals and increased product adoption.
The Solutions Engineer will act as a bridge between the product development team and customers, delivering actionable feedback to improve Vanta's offerings.
Responsibilities include identifying and driving renewals and expansion opportunities, building strong technical partnerships, and developing trusted advisor relationships with key accounts.
The position requires a deep understanding of product capabilities, integrations, and the competitive landscape.
The role emphasizes teamwork, creativity, and continuous improvement while resolving customer business issues and developing scalable processes for the Solutions Engineering organization.

Requirements:

Candidates must have 2+ years of customer-facing, technical experience as a Solutions Engineer, Sales Engineer, or in a similar role.
Outstanding communication skills are essential, with the ability to present to both individual contributors and decision-makers.
A proven track record of managing multiple projects independently and driving them to completion is required.
Hands-on experience with cloud platforms such as AWS, Google Cloud, Microsoft Azure, and familiarity with operating systems (Windows, MacOS, Linux) is necessary.
Strong project management skills and the ability to thrive in a startup environment are important.
Candidates should be creative, curious, technical, persuasive, detail-oriented, and organized.
The ability to engage with various roles within an organization, including technical and security-minded individuals as well as executives, is crucial.
Familiarity with REST API development and service integrations is a plus, and prior B2B SaaS experience is ideal.

Vanta offers industry-competitive compensation and 100% coverage for medical, dental, and vision benefits, including dependents.
Employees receive 16 weeks of fully-paid parental leave for all new parents and health & wellness stipends.
Family planning benefits are provided through Carrot Fertility, along with 401(k) matching.
The company supports flexible work hours and locations, an open PTO policy, and 11 paid holidays in the US.
Vanta has offices in San Francisco, New York City, London, Dublin, and Sydney, promoting a diverse and inclusive work environment.