Remote Solutions Engineer (Pre-Sales)

Description:

• As a Solutions Engineer at SpryPoint, you will play a pivotal role in helping utilities achieve their goals through the demonstration of selected SaaS solutions.
• You will work closely with our sales and technical teams to understand customer needs and provide technical expertise.
• Your responsibilities include designing and demonstrating tailored solutions that address the unique needs of specific utilities.
• You will develop a deep understanding of SpryPoint's suite of SaaS solutions, including SpryCIS, SpryEngage, SpryMobile, and more.
• Staying up-to-date with industry trends and emerging technologies relevant to utilities is essential.
• You will collaborate with the sales team to engage prospects, gather requirements, and assess their specific needs.
• Designing and presenting configured solutions that align with customer objectives and optimize their operations is a key task.
• Supporting technical proposals, system architecture diagrams, and requirements will be part of your role.
• Conducting technical product demonstrations and presentations to showcase the capabilities and benefits of our SaaS solutions is expected.
• Building and maintaining strong customer relationships through effective communication, responsiveness, and technical support is crucial.
• You will serve as a trusted technical advisor, offering guidance and assistance throughout the sales cycle.
• Collaborating with customers to identify pain points and recommend effective solutions is part of your responsibilities.
• You will work with the technical support team to assist in troubleshooting and resolving complex customer issues.
• Providing guidance on software configuration, data migration, and system integration is required.
• Partnering with field sales representatives in various geo/territories is expected.
• Supporting attendance to all field marketing events, including conferences, the National Users Conference, and regional trade shows is part of the role.

Requirements:

• You must have 5+ years of prior SaaS Solutions Engineer experience in vertical markets, with a preference for exposure to utilities and local government.
• Knowledge of utility software focused on Customer Information Systems, Customer Self-Service, Mobile Field Service, Work Orders, Asset Management, and CMMS is required.
• An understanding of other core utility software including ERP, SCADA, OMS, AMI, MDM, etc., is necessary.
• An understanding of utility operations including electric, water, wastewater, gas, broadband, and sanitation services is a plus.

Benefits:

• SpryPoint offers a remote-first and autonomous working environment with flexible working hours.
• A competitive compensation package is provided.
• You will receive a Macbook and $500 towards your home office setup.
• Health, dental, vision, and life insurance are included in the benefits package.
• Generous PTO, ½ day Summer Fridays, and flexible sick days are offered.
• There is an RRSP (Canada) and 401k (US) matching program.
• Professional development courses, $2,500 annual tuition assistance, and a book bounty program are available.
• Annual company events (SpryPalooza!) and team offsites are part of the benefits.