Remote Solutions Engineer (Remote - Canada)
Posted
This job is closed
This job post is closed and the position is probably filled. Please do not apply. Automatically closed by a robot after apply link was detected as broken.
Description:
- The Solutions Engineer will work closely with customers to understand their technical needs and challenges, providing expert advice on customizing and deploying Uptime.com's solutions.
- Responsibilities include architecting and implementing tailored solutions, assisting with onboarding and troubleshooting technical issues, and acting as the primary technical contact for customers.
- The role involves collaborating with internal teams, developing technical documentation, conducting training sessions, and ensuring customer success and satisfaction.
Requirements:
- Experience: 3+ years in a Solutions Engineer, Technical Support Engineer, or similar role in the SaaS industry, preferably with experience in web performance monitoring, observability, or IT infrastructure.
- Technical Skills: Proficiency in web technologies, cloud platforms (AWS, Azure, Google Cloud), monitoring tools, APIs, and scripting languages (e.g., Python, Bash).
- Problem-Solver: Strong troubleshooting skills, proactive problem-solving approach, and ability to diagnose and resolve complex technical issues.
- Communication: Excellent communication skills to explain technical concepts to technical and non-technical audiences, experience in presenting technical solutions.
- Customer-Centric: Deep understanding of customer needs and commitment to delivering high-quality solutions for customer success.
- Team Player: Ability to collaborate with cross-functional teams, flexibility, and adaptability in a dynamic environment.
Benefits:
- Partnering with executives and cross-functional teams for growth and success.
- Professional development opportunities for skill enhancement.
- Explore monitoring, observability, and SRE fields while driving innovation.
- Supportive team environment focused on building the best monitoring service.
- Paid Time Off for vacation, sick days, and public holidays.
- Family Leave for maternity and paternity.
- Training and Development opportunities.
- Work From Home flexibility.
About the job
Posted on
Job type
Salary
Location requirements
Position
Experience level
Technology stack
