Remote Spécialiste principal(e) de l'infrastructure – Opérations Cloud (Télétravail)

Description:

• CellCarta is seeking a Senior Infrastructure Specialist for Cloud Operations to join their dynamic team.
• The role involves providing level 2/3 technical support for cloud solutions.
• Responsibilities include receiving service desk tickets from end users and providing technical support related to cloud environments.
• The specialist will manage cloud environments, including cloud networks (VPC), cloud servers, identity and access management, container hosting, storage, and computing environments.
• Regular maintenance coordination is required to ensure cloud environments are updated and secure.
• The role includes debugging issues related to cloud-hosted environments and implementing corrective measures.
• The specialist will compile and implement system design for cloud systems, including deployment via scripting and console mechanisms.
• Recommendations will be provided to the IT manager based on reported issues or requests.
• The role involves working with vendors or other technical resources to resolve support issues.
• Planning and managing the installation, configuration, and upgrade of enterprise software applications hosted on or interacting with cloud solutions is required.
• The specialist will maintain contact with employees until issues are resolved and provide technical assistance and training to users.
• Creation of SOPs and change management documentation for new IT systems is part of the job.
• Installation and configuration of operating systems may be necessary.
• Development of systems and tools for asset deployment and management is expected.
• The specialist will update the inventory of company systems and assets and perform system monitoring, including log reviews.
• Troubleshooting network/telecommunications issues with remote users is required.
• The role includes troubleshooting and maintaining systems such as SharePoint, Teams, or other applications.
• Script creation (Terraform, PowerShell, etc.) is part of the responsibilities.
• Compliance with company SOPs and identification of non-compliant systems or processes is necessary.

Requirements:

• A degree in computer science or a related STEM field is required.
• More than 6 years of experience in the IT field is necessary.
• Proven experience in administering AWS environments, including deployment, troubleshooting, maintenance, and cost optimization, as well as knowledge of AWS identity management is required.
• Strong knowledge of cloud networking/VPC is essential.
• Experience in Linux environments is required, with a preference for knowledge in Linux deployment and administration.
• Experience with CI/CD deployment techniques and Terraform scripting is preferred.
• Familiarity with CloudFormation, Kubernetes, and DevOps tools is preferred.
• Experience with monitoring tools such as CloudWatch is preferred.
• Experience with Microsoft Azure is a plus.
• Excellent customer service skills are required.
• Strong communication skills are necessary.
• The individual must be independent, resourceful, and possess good problem-solving abilities.

Benefits:

• Competitive salaries are offered.
• Vacation and personal leave are provided.
• Comprehensive group insurance plans are available.
• There is a RRSP contribution with employer matching.
• An annual employee incentive program (RIAE) is included.
• Telemedicine services and an employee assistance program (EAP) are available.
• Contributions to OPUS & Cie are provided.
• Parking fee reimbursement is included.
• A referral program is available.
• Opportunities for career development are offered.