Remote Sr. DevOps Engineer Lead

Description:

• The Sr. DevOps Engineer Lead is responsible for leading the design, implementation, and ongoing management of cloud-based and managed service environments for Smile Digital Health.
• This role focuses on scalability, security, automation, and operational excellence while ensuring the seamless deployment and integration of the Smile Digital Health platform into diverse customer environments.
• The Lead will drive DevOps best practices, oversee complex cloud projects, and provide technical guidance to the engineering team.
• Responsibilities include building, developing, and deploying scripts and infrastructure as code for Smile Digital Health and associated services and teams.
• The role involves implementing infrastructure monitoring, logging, and alerting across solutions to improve visibility into system health and performance.
• The Lead will develop and maintain software deployment strategies essential for successful software deployment by identifying and implementing data storage methods to improve team performance.
• Cost and resource optimization across multi-cloud environments (AWS, Azure) for customer-hosted and managed service deployments is a key responsibility.
• The position requires maintaining build and deployment pipelines to ensure quality delivery of software and infrastructure.
• The Lead will review and consult on assessments, building, testing, and deployment of business continuity and IT disaster recovery plans related to the DevOps pipeline.
• Collaboration with cross-functional teams to ensure timelines and deliverables are met is essential.
• The role includes investigating and resolving customer integration issues during implementation.
• Supporting the development of DevOps team members and coaching new hires is part of the responsibilities.
• The Lead will foster a DevOps culture, champion an ‘Everything as Code’ approach, and promote continuous improvement and knowledge sharing.
• Documentation of best practices and lessons learned to drive continuous improvement is required.
• Establishing technical relationships with development teams and designing, implementing, and maintaining secure and scalable infrastructure templates and deployment pipelines are key tasks.
• Ongoing maintenance and support of internal tools infrastructure to improve system health and reliability is expected.
• The Lead will maintain thorough documentation on the development pipeline and assist developers and engineers with deployments and builds as needed.
• Enforcing DevSecOps principles and integrating security into all stages of the DevOps lifecycle is crucial.
• Leading incident response efforts for relevant solutions and assisting in developing Root Cause Analysis and post-mortems as required is part of the role.
• Collaboration with managed services engineers and program managers to ensure SLAs are met for uptime, performance, and security is necessary.
• The Lead is accountable for ensuring accurate reporting of working hours in Netsuite and tracking billable hours as a critical aspect of project management and delivery to customers.
• Compliance with privacy, security, and confidentiality policies is mandatory.

Requirements:

• Candidates must have 8+ years of experience in a DevOps Engineer project lead role or a similar software engineering role, with at least 3+ years in a lead role overseeing multi-cloud environments.
• A demonstrated ability to lead multiple projects and priorities is essential.
• Expertise in cloud-native tools and services (AWS, Azure, GCP, OCI) with a strong focus on SaaS and Managed Services based implementations and management is required.
• Proficiency in Python is essential, along with good knowledge of Java Applications.
• Hands-on experience with CI/CD pipelines and DevOps tools, including Azure DevOps, Jenkins, and Gitlab CI, is necessary. Experience with GitOps tools such as ArgoCD and Flux is beneficial.
• Proficiency in Infrastructure as Code (IaC) using Terraform, AWS Cloudformation, and Azure ARM Templates is required. Using Infrastructure provisioning SDKs is a bonus.
• Strong knowledge in containerization and orchestration tools such as Docker, Kubernetes, Kops, and Helm is necessary.
• Understanding and experience with security best practices in the cloud and for platform security, including identity management, secrets management, and compliance frameworks, is required.
• Experience with implementing product and service QA testing in deployment stages is necessary.
• Familiarity with monitoring and observability tools (Prometheus, Grafana, ELK/EFK stack, and Opentelemetry) for proactive system management is required.
• Nice to have: Experience with Kafka for real-time data streaming and exposure to FHIR standards in healthcare data management.
• Candidates must be able to prioritize and track multiple projects in parallel.
• A highly responsive and customer-first mindset is essential.
• Knowledge of cloud service providers and best practices around implementation and configuration is nice to have but not required.
• Knowledge of operating and maintaining production systems in Linux and public cloud environments such as AWS, Azure, GCP, or OCI is an asset but not required.
• An understanding of Kubernetes or other Docker orchestration tools is nice to have but not required.

Benefits:

• The position offers a remote work environment.
• A flexible time away from work policy is included, which encompasses PTO, personal, and sick days.
• Competitive salary and health/medical benefits are provided.
• Employees can contribute to RRSP/TFSA/401K plans.
• Life and disability insurance is included in the benefits package.
• An employee assistance program is available for support.
• The company offers a FHIR study program and Skillsoft learning opportunities.
• Employees can join the Super HAPI Fun Club for additional engagement and activities.
• Smile Digital Health values respect, inclusion, and diversity, fostering a workplace that empowers individuals to bring their authentic selves to work.