Remote Sr. Director, Now Assist AI Platform (DT Product Management)

Description:

• The Sr. Director, Now Assist AI Platform is responsible for the vision, strategy, implementation, and growth of the Now Assist products and AI solutions on the Now Platform.
• This role is crucial for driving the internal adoption of Now Assist and involves collaboration with cross-functional teams to deliver innovative AI-driven solutions.
• The ideal candidate should possess a strong technical background in the ServiceNow platform and AI technologies, along with a strategic mindset to guide the product roadmap.
• The Sr. Director will oversee a virtual team of Now Platform engineers, product managers, and program managers, collaborating with product leaders and senior stakeholders.
• Key responsibilities include leading the successful implementation of Now Assist products, aligning product features with internal needs, and developing an integrated product roadmap.
• The role also involves establishing key performance metrics, analyzing user feedback for continuous improvement, and providing technical leadership in AI solutions.
• The candidate will educate customers on the deployment of GenAI powered by Now Assist and create playbooks based on learnings from internal implementations.

Requirements:

• A Bachelor's degree in Computer Science, Information Technology, or a related field is required; a Master's degree is preferred.
• A minimum of 10 years of experience in product management, specifically in enterprise software solutions, is necessary.
• Proven experience with the ServiceNow platform and AI technologies is essential.
• Strong leadership skills and strategic thinking abilities are required to influence and collaborate across multiple teams and stakeholders.
• Excellent analytical, problem-solving, and decision-making skills are necessary for managing complex projects in a fast-paced environment.
• The candidate must possess excellent communication, presentation, and interpersonal skills to articulate complex concepts to diverse audiences.
• Preferred skills include experience with implementing AI-driven solutions in large organizations and familiarity with various AI frameworks, tools, platforms, and methodologies.

Benefits:

• The position offers a base pay range of $237,800 - $416,200, plus equity (when applicable) and variable/incentive compensation.
• Health plans are provided, including flexible spending accounts and a 401(k) Plan with company match.
• Employees can participate in an Employee Stock Purchase Plan (ESPP) and matching donations.
• A flexible time away plan and family leave programs are available, subject to eligibility requirements.
• ServiceNow values inclusivity and encourages candidates from diverse backgrounds to apply, emphasizing that unique experiences enrich the team.