Remote Sr. ServiceNow Engineer- W2 Contractor

Description:

• The Sr. ServiceNow Engineer will be a key member of the Intelligent Operations team at Burwood Group, responsible for building ServiceNow integrations and automating IT processes to enhance client efficiency and user experience.
• Responsibilities include requirement analysis, design, configuration, testing, and customization of ServiceNow modules and applications.
• The role involves developing integrations with backend systems, creating efficient ServiceNow workflows, and documenting IT operations and software requirements.
• The engineer will manage internal deployment projects, maintain internal platforms, and provide user training and technical documentation.
• Additionally, they will bridge gaps between business specifications and product enhancements.

Requirements:

• Understanding of Service Management concepts, platform design, configuration, and administration.
• Minimum 5-7 years of hands-on ServiceNow experience.
• Detail-oriented, self-starter with problem-solving skills and ability to work independently or in a team.
• Strong communication skills for technical and non-technical stakeholders.
• Proficiency in ServiceNow platform development, process flows, integration specifications, and web technologies.
• Familiarity with SQL, databases, and ITIL or ServiceNow certifications.
• Experience in ITSM, ITAM, ITOM, CSM modules; SPM, IRM, HRSD experience is a plus.

Benefits:

• Health, dental, and vision insurance coverage.
• 401(k) savings plan.
• Emphasis on a diverse and inclusive work environment, welcoming talent from all backgrounds to promote innovation and economic success.