Remote Sr. Site Reliability Engineer, Developer Enablement

Description:

• Join the Developer Enablement team at Zapier as a Sr. Site Reliability Engineer to advance the company's approach to observability and incident management.
• Work on enhancing Zapier’s observability and reliability capabilities by evaluating and recommending new tools and technologies.
• Collaborate with service teams to resolve complex infrastructure issues and design challenges, ensuring scalable and reliable service delivery.
• Implement site reliability principles to diagnose and address systemic sources of unreliability, enhancing system stability and reducing recurrence of issues.
• Develop internal tools and systems to enhance the observability and reliability of applications, aiding engineering teams in delivering high-quality software efficiently.
• Build features and services supporting robust system operations, including incident management processes for automated solutions ensuring system resilience and recovery.
• Engage in proactive learning from system failures to build more robust and resilient systems, preventing future issues and improving overall infrastructure health.

Requirements:

• Must have 4+ years of experience working on projects in SaaS companies in systems engineering or software development.
• Should possess a deep understanding of observability and the ability to detect and resolve issues before customers notice.
• Experience in designing or maintaining highly available, cloud-based infrastructure in AWS or another cloud offering.
• Proficiency in coding with languages like Python or Go to create automated tools and expertise in infrastructure as code.
• Ability to solve complex systems challenges, improve performance, and identify opportunities for enhancement.
• Excellent communication skills for sharing knowledge, documenting effectively, and collaborating with software and support teams.
• Alignment with Zapier's values, thriving in a collaborative setting, and eagerness to contribute meaningfully to the team.

Benefits:

• Opportunity to work on advancing Zapier’s observability and incident management approach.
• Collaborative environment with a focus on trust, meaningful work, and democratizing automation.
• Remote work setting with a commitment to diversity, inclusion, and equity.
• Inclusive application process designed to promote diversity and equity.
• Equal opportunity employer considering all qualified applicants, including those with diverse backgrounds.
• Commitment to inclusion with accommodations available for individuals with disabilities.