Remote Sr Staff UX Researcher

Description:

• Represent and identify highly complex customer problems across the product and lead the design lifecycle from discovery through design validation and customer adoption.
• Apply and adapt appropriate research techniques and methods for specific project needs.
• Engage with customers to understand their unique needs for our products, defining and synthesizing user types and use cases.
• Partner with Product Managers and Designers to provide highly informed strategic recommendations that influence decision-making.
• Validate feature and design direction through participatory design, early concept testing, formative and summative usability testing.
• Provide direction, vision, and leadership for large collaborative efforts.
• Communicate and educate partners on findings through artifacts such as specific user segments, persona frameworks, jobs to be done, user journeys, task analyses, etc.
• Provide mentorship to other members of the team and champion the discipline across the organization.

Requirements:

• BA/BS degree or higher in Human-Computer Interaction, Human Factors, Psychology, Cognitive Science, Human Factors, Anthropology, Human-Computer Interaction, Design, or equivalent combination of education and experience.
• Experience in applying customer-centered research techniques to product definition and designs.
• Experience defining, planning, and executing research studies including outlining objectives, goals, and timelines. This includes developing sample plans and determining the best data collection approach using quantitative and/or qualitative methods.
• A portfolio of work representing research that influenced great insights or experiences. This includes examples of research goals, research methodologies used, the process followed, your involvement and role, data visualizations, and crisply articulated insights from the research.

Benefits:

• Opportunity to work for a global market leader with over 8,100 customers, including 85% of the Fortune 500®.
• Chance to be part of a team pursuing the purpose to make the world work better for everyone.
• Inclusive work environment welcoming candidates from diverse backgrounds, including non-traditional paths.
• Access to flexible work personas (flexible, remote, or required in-office) based on the nature of work.