Remote Sr. Support Specialist (VA / Admin / Client Relations / Operations) WFH - #33907

Description:

• The Senior Support Specialist will be responsible for managing team-wide email and calendar activities, ensuring communications are organized, deadlines are met, and tasks are completed.
• They will develop and implement Standard Operating Procedures (SOPs) to enhance operational efficiency and consistency.
• The role involves supporting client relationship management efforts, nurturing existing contacts, and managing the firm's mailing lists for consistent engagement.
• The Specialist will handle quality control checks on documents and communications, manage escalated phone inquiries, and improve the overall client experience.
• Being tech-savvy is crucial, as the Specialist will work with Google Suite, Microsoft 360, GoHighLevel, ClickUp, and other professional tools.
• Extreme ownership and a proactive problem-solving attitude are essential for contributing to the firm's success.

Requirements:

• At least 3-5 years of experience in an administrative, operations, or executive support role, preferably in a professional services environment.
• Strong organizational skills, ability to manage multiple tasks, prioritize effectively, and pay attention to detail.
• Proficiency with Google Suite, Microsoft 360, GoHighLevel, ClickUp, and other business software.
• Excellent written and verbal communication skills, proactive problem-solving abilities, and experience in managing client relationships.
• Open to candidates from other industries with strong organizational skills and the ability to handle responsibilities independently.

Benefits:

• Full-time position with flexible working hours from 8:00 AM to 5:00 PM Pacific Time.
• Possibility of a 7:00 AM to 4:00 PM schedule if needed.
• Work From Home option available for the role.