Remote Sr. Technical Support Engineer (L3) -#33799 - Remote job

Description:

• The client is a leading provider of managed Desktop as a Service (DaaS) globally, focusing on strong security and compliance for industries like Health Care and Finance.
• The Senior Technical Support L3 will handle escalations from L1 and L2 teams, supporting virtualization, cloud infrastructure, networking, and storage for customer Desktops.
• Responsibilities include monitoring ticket queues, resolving technical issues, assisting with infrastructure concerns, and performing maintenance tasks like applying software patches.
• Collaboration with technical leadership and customer success managers to provide recommendations, write procedures, and plan scheduled work is essential.
• Optional tasks include developing automation workflows and troubleshooting code for desktop support.
• Intermediate knowledge of Virtualization, Virtual Desktop Infrastructure, and related tools is required.

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or equivalent experience.
• Minimum 5 years of experience in L3 Desktop Support.
• Proficiency in Monitoring panel views, trouble ticketing systems like ZenDesk, Windows Servers, Active Directory, networking, virtualization, IaaS Cloud, and Windows Desktop (10/11).
• Experience with Cloud Providers like AWS, Azure, GCP, or IBM, Nutanix AHV, VMware ESXi, VMware Horizon, and Citrix.
• Industry certifications like Comptia A+, Network+, Server+ (or) Cloud+, VMware VCP or higher, Microsoft MTA in Windows or higher, Comptia Linux+ or Red Hat RHCSA.
• Mid-career level expertise in Infrastructure, Storage systems, Operating systems, Services, VMware, and SSL Certificates.
• Ability to provide timely technical support and communicate effectively in English.
• Experience with cloud platforms is required.

Benefits:

• Opportunity to work remotely.
• Competitive salary and benefits package.
• Chance to work with cutting-edge technologies in a global environment.
• Continuous learning and development opportunities.
• Collaborative work culture with technical leadership and customer success managers.