Remote SRE Support Engineer

Description:

• Virtasant is a leading cloud consulting services provider focused on lift & shift, cloud-native development, cloud cost optimization, and migration services.
• The company is seeking SRE Support Engineers based in Europe to provide support to clients during the United Kingdom's office hours, from 8 AM to 5 PM local time.
• The role involves supporting customers’ internal IaaS, offering services from onboarding to creating informational posts on the community support platform.
• Candidates will participate in developing support tools and processes, requiring maturity to understand scaling in services.

Requirements:

• Candidates must have a robust level of spoken and written English.
• Several years of experience (ideally 5 or more) in supporting highly scalable applications and web services is required.
• Experience working with cloud technologies, specifically AWS (mandatory), with Google Cloud being a nice to have.
• Hands-on experience with open-source technologies such as Kubernetes and Docker is mandatory, along with at least basic knowledge of Spark and Kafka.
• Extensive experience in deploying, managing, and scaling applications using Kubernetes is necessary, along with familiarity with Helm, Kustomize, or similar tools.
• A deep understanding and hands-on experience with Linux administration, scripting (Bash, Python, or similar), and troubleshooting is required.
• Candidates should have an understanding of network protocols, DNS, load balancing, and related technologies.
• Comfort in working with a very technical customer base and providing a wide range of support, from simple issue resolution to end-to-end onboarding, is essential.
• Strong familiarity with modern server technologies and architectures is required.
• Candidates must possess strong problem-solving skills, excellent communication skills, and the ability to work collaboratively in a team environment.
• Strong attention to detail and excellent analytical capabilities are necessary.
• A passion for technical support and strong troubleshooting experience is required.
• Candidates must be located somewhere in Europe.

Nice to have:

• Experience with observability and logging tools like Prometheus, Grafana, Datadog, Splunk, etc.
• Hands-on experience with Relational Database Management Systems.
• Relevant certifications such as CKA, CKAD, or LPIC are a plus.
• Familiarity with Infrastructure as Code (IaC) tools like Terraform, Ansible, or Puppet is desirable.

Benefits:

• The position offers fully remote work with a commitment of 40 hours per week.
• It includes a long-term contract and payment in USD.
• Employees will receive paid time off (PTO).
• There are training and certification opportunities on AWS, GCP, and/or Azure.