Remote SRE Tech Lead

Description:

• RecargaPay is a Super App that simplifies everyday payments for consumers and SMEs in Brazil, streamlining payments for over 6 million Brazilians.
• The platform consolidates credit and debit cards, instant payments like Pix, and Open Finance, aiming to democratize mobile payments and financial services in Brazil.
• The Core SRE Team Lead / SRE Chapter is responsible for driving the Site Reliability Engineering (SRE) culture and practices across the organization.
• This role involves leading the Core SRE team, promoting best practices in reliability, scalability, and performance, and ensuring that critical systems are robust and resilient.
• The ideal candidate will have a strong technical background combined with leadership skills to mentor and guide the SRE team and collaborate effectively across various departments.
• Key responsibilities include leading and mentoring the Core SRE team, inspiring the broader SRE chapter, organizing chapter ceremonies, developing best practices for SRE, governing SLI/SLO frameworks, leading initiatives to improve service reliability, and collaborating with cross-functional teams.

Requirements:

• Proven experience of at least 2 years leading SRE or DevOps teams, focusing on highly available and scalable environments, cloud infrastructure, observability, and incident management is required.
• In-depth technical knowledge of microservices architecture and cloud platforms (e.g., AWS, Kubernetes) is necessary, along with proficiency in Infrastructure as Code (IaC) tools (e.g., Terraform).
• Experience with CI/CD pipelines and efficient software delivery is essential.
• A strong understanding of monitoring, logging, and alerting tools, with a track record of improving system reliability and performance is required.
• Leadership in managing critical incidents and establishing clear incident response protocols is necessary.
• Exceptional communication skills to convey complex technical concepts to both technical and non-technical stakeholders are required.
• The ability to actively listen and understand diverse team and stakeholder needs, demonstrating empathy in decision-making and conflict resolution is essential.
• Experience in influencing and driving cultural change within engineering teams, particularly in the adoption of SRE practices, is required.
• Proven ability to influence without authority and drive change across various teams is necessary.
• The ability to define and execute the SRE strategy, aligning it with company goals, is required.
• Comfortable navigating a dynamic and priority-driven environment, adjusting strategies and plans as business needs evolve is essential.
• Resilience in facing challenges and promoting a fail-fast, learn-fast culture that embraces innovation and experimentation is necessary.
• The ability to advocate for reliability improvements while respecting the needs and deadlines of product and engineering teams is required.

Benefits:

• Medical and Dental assistance without co-participation is provided.
• Life insurance is included.
• A flexible meal voucher - Flash is offered.
• TotalPass for fitness and wellness is available.
• Home office assistance includes a monthly deposit in the RecargaPay app for personal use.
• Spanish classes are provided.
• Educational partnerships are available for professional development.
• Discounts in universities for undergraduate, graduate, and MBA courses are offered.
• The position allows for an anywhere office policy, enabling work from wherever you want.