Description:

Help Scout is seeking a Staff Backend Engineer proficient in Java and Kotlin to join their remote team.
The role involves building AI-enabled software applications and APIs against highly scalable systems to enhance customer productivity and service quality.
The engineer will collaborate with a diverse team of about 50 people, including JVM, JavaScript, and PHP Engineers, project and product managers, and designers.
Responsibilities include making key decisions on implementation, testing, backlog prioritization, code reviews, and architectural decisions.
The engineer will participate in an iterative software approach, focusing on remote, agile development and autonomous work in a trust-based environment.
The position requires making data-driven improvements to systems and quantitatively measuring success.
The engineer will provide support focusing on performance, security, and usability to ensure a magical customer experience.
The role includes challenges from the product team and collaboration with technically-committed founders to create impactful solutions globally.
The engineer will also partner with the Talent team to assist in hiring future team members as needed.

Requirements:

Candidates must have a strong motivation for creating AI-enabled software that enhances user experiences.
Proficiency in Java and Spring Boot is required to architect robust and scalable solutions.
Experience in crafting customer-focused solutions and familiarity with the JVM ecosystem is essential, along with comfort in handling high traffic volumes.
A passion for science and data-driven results is necessary to validate ideas and ensure they meet goals.
Candidates should be friendly, collaborative, humble, and unafraid to seek help while being ready for complex challenges.
Strong opinions that are loosely held are encouraged, along with the ability to communicate empathetically and collaboratively with both engineering and non-engineering stakeholders.
A thoughtful and flexible approach to mentoring and guiding decisions is important, with a commitment to leaving codebases better than found.
Candidates should be aligned with or excited about remote work, with experience or adaptability to remote-friendly environments.

Help Scout offers a competitive salary range of $187,000-$205,000 based on a competency-based approach and national market data.
The company provides healthcare coverage, wellness resources, and various other perks to support employees and their families.
Help Scout has a remote compensation philosophy, ensuring equal pay regardless of geographic location.
The company is committed to diversity and inclusion, providing equal opportunity employment and support for accommodations during the recruitment process.