Description:

Help Scout is seeking a Staff Backend Engineer proficient in Java and Kotlin to join their remote team.
The role involves building AI-enabled software applications and APIs, focusing on creating delightful product features for customers.
The engineer will collaborate with a team of about 50 people, including JVM, JavaScript, and PHP Engineers, project and product managers, and designers.
Responsibilities include making key decisions on implementation, testing, backlog prioritization, code reviews, and architectural decisions.
The engineer will participate in an iterative software approach, remote agile development, and autonomous work in a trust-based environment.
The position requires making purposeful and data-driven improvements to systems and quantitatively measuring success.
The engineer will provide engineering support focusing on performance, security, and usability to ensure a magical customer experience.
The role includes partnering with the Talent team to assist in hiring future team members when needed.

Requirements:

Candidates must have expertise in Java and proficiency in Spring Boot to architect robust and scalable solutions.
Experience in crafting customer-focused solutions and enthusiasm for the JVM ecosystem is required.
A passion for science and data-driven results to validate ideas is essential.
Candidates should be friendly, collaborative, humble, and unafraid to ask for help while being ready for complex challenges.
Strong opinions that are loosely held and the ability to communicate empathetically with both engineering and non-engineering stakeholders are necessary.
A thoughtful and flexible approach to mentoring and guiding decisions, leaving codebases better than found, is expected.
Candidates should be aligned with or excited about remote teams and have experience or adaptability to remote-friendly work.
Ideal working hours are roughly 9 AM - 5 PM ET, with a requirement for four hours of daily overlap.

Help Scout offers a competitive salary range of $187,000-$205,000 based on a competency-based approach and national market data.
The company provides healthcare coverage, wellness resources, and various perks to support employees and their families.
Help Scout has a remote compensation philosophy, ensuring equal pay regardless of geographic location.
The company is committed to diversity and inclusion, providing accommodations or adjustments during the recruitment process as needed.