Remote Staff Business System Analyst- LMS

Description:

• Zscaler is seeking an experienced “solution-minded” business systems analyst to lead important projects for top-line growth.
• The primary responsibility is to work with partners to implement, enhance, and support Learning Management Systems (LMS) and its integrations with other systems like Salesforce.
• The position reports to the Manager of Learning Management Systems and functions as an individual contributor.
• Responsibilities include collaborating with cross-functional teams to define processes, strategies, priorities, and the Annual Operating Plan.
• The analyst will develop technical requirement documents, process flows, user stories, and system design specifications.
• Analyzing data from various sources, resolving inconsistencies, and breaking down complex information into detailed insights is essential.
• The role involves partnering with the development team to deliver enhancements by configuring Salesforce or providing design specifications for internal development.
• The analyst will define test criteria, assist in testing new features, and oversee the entire solution process from gathering requirements to deployment and monitoring.

Requirements:

• Candidates must have 8+ years of experience as a business systems analyst, implementation consultant, or solutions architect, specifically supporting Learning Management Systems (LMS), Salesforce, and related applications.
• A minimum of 5+ years of experience as a business analyst and administrator for LMS platforms such as SkillJar, Litmos, or Cornerstone, with working knowledge of Salesforce integrations is required.
• Expertise in end-to-end Learning Management processes for a SaaS technology company and experience in an Agile Scrum environment is necessary.
• A proven track record in designing and delivering large-scale, technically complex solutions on LMS, Salesforce, and related ecosystems is essential.
• Preferred qualifications include the ability to quickly learn and adapt to new technologies, especially AI-related tools, along with strong analytical and investigative skills.
• Experience in researching software issues and functionalities is preferred, with a preference for Salesforce certifications.
• Hands-on experience working with and supporting Learning Management Systems (LMS) is also desired.

Benefits:

• Zscaler offers various health plans to support employee well-being.
• Time off plans for vacation and sick time are provided to ensure work-life balance.
• Parental leave options are available for employees starting or expanding their families.
• Retirement options are included to help employees plan for their future.
• Education reimbursement is offered to support continuous learning and development.
• In-office perks and additional benefits are available to enhance the employee experience.